All Plantower laser counters are pretested in PurpleAir facilities.
Replacement laser counters are intended for when a sensor’s previous laser counters fail and cannot be repaired. Make sure to select the appropriate laser counters for your device below, as each type features unique mounting and connection methods.
New counters work fine, hopefully will last longer than my previous set (replaced original after several years), which lasted ~300 days... thanks!
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Bob Steventon
Excellent support
One of my counters was giving very high readings. After I tried the suggested cleaning routines, Purple Air offered to send replacement counters. I installed the new counters and now my unit is working properly. Great service.
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Duane Percox
Replacing Laser Counters
I followed the video and the replacement went just as expected. Quality hardware and instruction.
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Dennis Hagen
I failed at installing a replacement laser counter
I did try to follow the instructions very carefully, but, nonetheless, my Purple Air is now dead. I had a lot of trouble transferring the old chip to the new laser counter. Oh well, it was fun having the device for a couple of years.
Hi Dennis,
We see that you've submitted a support ticket with us. If you would like to continue troubleshooting, please reply to our email!
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Andrea Nick
Laser may be fine but my unit still doesn't work
I am glad there is an option to replace the laser. It did not work for me and have tried several troubleshooting ideas. I wish I could just get a new unit but it is not in the budget at this time. Hoping others have better luck.
Hi Andrea,
We're sorry you've had a hard time replacing the laser counters in your device. We'd be happy to help if you send an email to contact@purpleair.com!